Privacy Policy

1. Information We Collect

We collect personal information you provide during registration including: name, phone number, email address, location data, and Ghana Card information (for artisans). We also collect usage data, device information, and cookies to improve the Service.

2. How We Use Your Information

We use your information to: provide and improve the Service, match customers with artisans, process payments, send notifications, verify identities, prevent fraud, and comply with legal obligations. We may also use anonymized data for analytics.

3. Information Sharing

We share relevant information between customers and artisans during bookings (e.g., names, phone numbers, addresses). We may share data with payment processors, SMS providers, and cloud hosting services. We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data. Ghana Card images are encrypted at rest. Payment information is processed securely through our payment partners. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

You have the right to: access your personal data, request corrections, delete your account and data, opt out of marketing communications, and request a copy of your data. Contact us to exercise these rights.

6. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage patterns. You can control cookies through your browser settings.

7. Data Retention

We retain your data as long as your account is active. After account deletion, we may retain certain data for legal and compliance purposes for up to 5 years. Payment records are retained as required by Ghanaian law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.

9. Contact

For privacy-related inquiries, contact us at privacy@nsaboa.com.